1. Acceptance of Terms
By accessing MaxterMedia.com or using our services, you agree to these Terms of Service. If you don't agree, please don't use our website or services.
2. Services We Provide
MaxterMedia offers digital marketing services for small businesses, including:
- Professional website creation and launch (48-hour delivery)
- Monthly SEO content creation and optimization
- Social media content creation and management
- Google Business Profile optimization
- Website hosting, maintenance, and technical support
- Custom digital marketing solutions
3. Service Plans and Pricing
We offer multiple service plans:
- Starter Plan: Website launch, weekly content, basic social media
- Business Growth Plan: Full marketing suite with priority support
- Custom Solutions: Tailored pricing based on specific business needs
All plans include professional website hosting and maintenance. Custom projects are quoted separately.
4. Payment Terms
- Monthly fees are billed in advance
- We accept credit cards, debit cards, ACH transfers, and Zelle
- Payment is due upon receipt of invoice
- Late payments may result in service suspension
- No long-term contracts required - cancel anytime
5. Website Launch Commitment
We guarantee your professional website will be live within 48 hours of:
- Receiving all necessary content and materials from you
- Final approval of design and content
- Payment processing for initial setup
Timeline may extend if client delays providing required materials or approvals.
6. Your Responsibilities
As our client, you agree to:
- Provide accurate business information and content
- Respond promptly to requests for materials or approvals
- Keep login credentials secure and confidential
- Use our services lawfully and ethically
- Notify us of any changes to your business information
7. Content and Intellectual Property
Your Content: You own all content, images, and materials you provide to us.
Our Work: You receive full rights to use your completed website. We retain rights to our proprietary systems, templates, and methodologies.
Content Creation: SEO articles and social media content we create for your business becomes yours to use.
8. Service Level Commitments
We commit to:
- 48-hour website launch (after content approval)
- 99.9% website uptime
- Email support response within 24 hours (Starter Plan)
- Priority support response within 4 hours (Business Growth Plan)
- Monthly content delivery as outlined in your plan
9. Cancellation and Refunds
- Cancel anytime with 30 days written notice
- No refunds for partial months of service
- Website files and content will be provided upon request
- Domain names remain your property
- Hosting and maintenance services end upon cancellation
10. Limitation of Liability
MaxterMedia's liability is limited to the amount you've paid for services in the current month. We are not liable for:
- Lost profits or business opportunities
- Indirect or consequential damages
- Issues with third-party services (social media platforms, search engines)
- Results that depend on factors outside our control
11. Privacy and Data
We protect your business information and follow our Privacy Policy. We may use anonymized case studies for marketing purposes but will never share identifying client information without permission.
12. Changes to Terms
We may update these terms occasionally. Changes will be posted on this page with the updated date. Continued use of our services means you accept any changes.
13. Contact Information
Questions about these terms? Contact us:
- Email: Use our contact form on the homepage
- Schedule a call: Book a strategy session